Privacy Policy
Brit Hotels (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Brit Hotels is part of Ionic Hotels Ltd registered in England and Wales under company number 02831713 whose registered office is at 68-69 Queen’s Gate, South Kensington, London SW7 5JT. Our designated Data Protection Officer/Appointed Person is Murshid Samnani, who can be contacted at murshid@maishatech.co.uk.
Information That We Collect
Brit Hotels processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
THE PERSONAL DATA THAT WE COLLECT FROM IS:
- Name
- Date of Birth
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Business Telephone Number
- Mobile Telephone Number
- Passport Number
WE COLLECT INFORMATION IN THE BELOW WAYS:
Online enquiry forms for accommodation, events, make information requests, subscribe to marketing or support materials and purchasing rooms and gift vouchers.
How We Use Your Personal Data
Brit Hotels takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights
You have the right to access any personal information that Brit Hotels processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Brit Hotels uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Guestline
We use Guestline as our property management system to process room reservations and send automated confirmation emails.
Safeguarding Measures
Brit Hotels takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
High level security firewalls, complete network separation, data encryption, Threat Detection and Response Probes, enterprise level of antivirus and antimalware application.
How Long We Keep Your Data
Brit Hotels only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Lodging A Complaint
Brit Hotels only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Ionic Hotels Ltd t/a Brit Hotels, 68-69 Queen’s Gate, South Kensington, London SW7 5JT hello@brithotels.com
Consent
Brit Hotels takes your privacy seriously and will only process your personal data in accordance with the terms stated in our Privacy Notice. Your consent would be implied upon production of the necessary information (passport, credit card and any other documentary evidence).
